About This Guide

The Interactive Session Recorder Installation Guide provides information including:

• Overview of the Interactive Session Recorder (ISR)
• Hardware/Software Requirements/Recommendations
• ISR Software Installation Procedures
• Post-install and Verification Procedures
• Making the First Call
• FACE API Installation Procedures
• Additional Advanced Topics (Appendices)

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Related Documentation

The following table describes the documentation set for this release.

Document Name	Document Description
ISR Release Notes	Contains information about new ISR features, fixes, and known issues.
ISR Installation Guide	Provides an overview of the ISR, hardware/software requirements and recommendations, storage considerations, pre-installation information, installation procedures, post-install verification procedures, making the first call, and additional advanced topics about the ISR.
ISR User Guide	Contains information about using the ISR Dashboard for all levels of users. Provides information about viewing, playing, deleting recordings, running reports, and managing user profiles.
ISR Administrator Guide	Contains information about using the ISR Dashboard for the Administrator level user (Super User, Account Administrator, Tenant Administrator). Provides information about creating and managing accounts, routes, and users. Also provides information about configuring the ISR, running reports, viewing active calls, and securing the ISR deployment.
ISR API Reference Guide	Contains information about ISR FACE API, Recording File Types/Formats Supported, Return Codes, and Troubleshooting.
ISR Monitoring Guide	Provides provisioning, configuration and test instructions for the NET-SNMP implementation to monitor all ISR component hosts.
ISR Security Guide	Contains information about security considerations and best practices from a network and application security perspective for the ISR product.

Revision History

Date	Description
September 2018	Initial release of ISR 6.2 software.
November 2018	Updates "Installing the ISR Dashboard" by removing the Ruby installation step.
January 2019	Updates "Configuring Recording Capacity" for accuracy. Updates "Logging Into ISR Dashboard" for accuracy.
October 2019	Updates Oracle Linux support to Releases 7.2 - 7.6. In "Third-Party Dependencies for Offline Installation", adds "libyaml-0.1.4-11.el7_0.x86_64" to the list of packages required by the Dashboard. Renames "Virtual Machine Default Resource Configurations" to "Minimal Virtual Machine Resource Configurations" and adds updated warning.
January 2020	Adds "Mounting the NFS Server on the RSS".
November 2020	Updates the supported tomcat version in "Third-Party Dependencies for Offline Installation". Updates the supported MySQL version number in "Installing the ISR Index" and "Index Virtual Machine" in the Troubleshooting appendix.
January 2021	Updates the supported Ruby version to ruby-2.6.4-1.el7.centos.x86_64.rpm. Updates the supported tomcat version to tomcat-7.0.76-15.el7.noarch. Updates "Installing the ISR Components" and "Upgrade Prerequisites" for clarity.