1. User Guide
  2. Overview
  3. About the ISR Dashboard

About the ISR Dashboard

The ISR Dashboard allows you to access, configure, manage, and monitor the ISR in your network, including:

  • Manage Recordings
  • Manage Reports
  • Manage Settings
  • Manage Administrator Functions
    • Manage Realms
    • Manage Accounts
    • Manage Routes
    • Manage Users
    • Manager Sites
    • Manage Authorization Services
    • View Live Sessions

Requirements 
Recommendations

To use the ISR Administrator Dashboard, the following must be met.

Browser Requirements

The ISR Dashboard has been tested on the following browsers:

  • Google Chrome™ 60.0.3112.113
  • Firefox 52.3.0
  • Microsoft Internet Explorer 11.0.9600.18762CO

ISR recording playback errors have been reported for the following web browsers:

  • Firefox—For the (historically) most popular transmission codec, g711, Firefox is not supporting playback of the 8-bit/8 kHz audio format set in the "Default" Recording Format Profile. The playback controls may appear only briefly before becoming unavailable. To address this issue, changes any routes configured to use the "Default" Recording Format Profile to the "Firefox Supported" Recording Format Profile, where the g711 transmission codec is converted to the PCM 16-bit/16 kHz recording format.
  • Internet Explorer— To play recorded waves files on Internet Explorer (IE), you must use the Windows Media Player plugin or you will receive an "Invalid Source" error. This issue impacts ObserveIT Screen Recording integrations with ISR, and Chrone or Firefox browsers must be used for playback instead of IE.
  • Playback failures may also occur with the Quicktime plugin version 7.7.7. To resolve this issue, downgrade to Quicktime version 7.7.4.

Note:

In some cases, developers may not include the audio file extension (.wav) on the file name when programmatically naming the file through one of the ISR APIs. Windows Media Player 11 plays the file regardless of whether or not the file extension is present.

Security Features

The following security features have been implemented in the ISR:

  • Optional configuration to force cookies through an encrypted (SSL/TLS) session. For a procedure to enable serving pages with SSL, see Appendix C, Enable Serving Pages with SSL.
  • Cache-control set to 'no-cache' to avoid possible storage of sensitive data in local browser
  • Enforced stronger password controls
  • Ability to configure password expiration, user lockout duration, and maximum failed login attempts.
  • Removed "hidden" URLs