9 External Event Destinations

This chapter provides information about viewing and editing the external event destinations.

The External Event Notification feature provides a way to notify RESTful services of events occurring in the ISR. It can be used in two ways: to notify third-party applications of new recordings, new sessions, and updates to existing sessions and recordings, or to notify new ISR components, acting as integrations to third-party platforms, of critical ISR events.

The external event notification system propagating session and recording events to the FACE server, which in turn interoperates with the ObserveIT Visual Session Recording solution is an example of ISR events communicating with a third-party application. These notifications provide data that allows the service to coordinate ISR recordings with ObserveIT screen capture recordings, providing simultaneous audio and video playback on applications such as the ISR Dashboard.