Manage Reports

The ISR provides the following types of reports you can generate:

Usage Reports- Generates a report that includes call recorder usage information by date range and/or by route.
Billing Reports - Generates a report that includes billing information by date range and/or by route.

You can run these reports for the current month or the previous month, or specify a date range.

You can access the Reports from the Home page by clicking Build A Report (or by clicking Reports on the top menu bar).

The Reports page allows you to build Usage and/or Billing Reports based on the filters you set in the Search Date and Select Route fields.

Usage Reports

Usage Reports show information about calls that use routes configured on your ISR. Usage Reports include:

Route used for calls
Number of sessions provisioned on the route
Number of provisioned burst sessions on the route
Total number of calls initiated using the route
Number of calls made during peak time on the route
Number of calls that used burst sessions on the route
Number of calls rejected on the route

You can filter the call data by month or by date range, and select a single or multiple routes to display in the report.

Generating a Usage Report

To generate a Usage Report:

After logging into the ISR Dashboard, click Build a Report on the Home Page (or Reports on the main menu bar). The Reports page displays.
Search Date—Select whether you want to generate a report by the month or by date range.

Generating a report by month

To generate a report by month:

Select By Month.
In the drop-down box, select the month for which you want to generate the report. Valid values are dependent on the dates for calls stored in the ISR database.

Generating a report by range

To generate a report by range:

Select By Range. The From Date and To Date fields display.
From Date—Click the cursor in the text box or click the Calender icon to display the calendar.
Click the date from where you want to begin to include the report data. Use the arrow keys in the calendar to change months.
To Date—Click the cursor in the text box or click the Calender icon to display the calendar.
Click the date from where you want to end the inclusion of the report data. Use the arrow keys in the calendar to change months.

Selecting a route

To select a route:

Select Route—Select a route or routes to include in the report. Valid values are dependent on the routes currently configured in the ISR database.

Note:
To select multiple routes, click on a route in the selection box, press and hold the <Ctrl> key, and select additional routes.
Click Generate Usage Report to generate the Usage Report. The following report displays.

The Usage Report displays the information in bar graph format at the top of the page, and in data format at the bottom of the page.

Usage Report Bar Graph Descriptions

The following table identifies the information in the bar graph section of the report.

Usage Report Bar Graph Descriptions

Graph Information	Description
Routes (Policies)	Indicates the route(s) selected for this report.
Sessions	Indicates the number of sessions handled by the route.
Recorded	Indicates total number of recorded sessions on the route during the reported period.
Sessions Rejected	Indicates total number of rejected sessions on the route during the reporting period.
Burst Sessions	Indicates total number of burst sessions on the route during the reporting period. Burst sessions are sessions handled by the Burst Ports.
Peak Sessions	Indicates maximum number of simultaneous sessions on the route during the reporting period.
Total Sessions	Indicates total number of sessions on the route during the reporting period.

The following table describes each column in the data format section of the report.

Usage Report Data Format Descriptions

Column	Description
Type	The type of route policy (for example, To, From, or To/From).
Pattern	The route pattern that the RSS looks for when searching for a route policy.
Capacity	Total concurrent sessions allocated to the route.
Burst Capacity	Number of concurrent sessions available for call recording when the provisioned capacity has been depleted.
Total Sessions	The total number of sessions for this reporting period.
Peak Sessions	The maximum number of concurrent sessions that occurred during this reporting period.
Burst Sessions	The total number of sessions that occurred after the provisioned capacity had been depleted.
Rejected	Total number of rejected sessions on this route during this reporting period.
System Rejected	The total number of rejected sessions by the ISR during this reporting period. Note: This data is only available in a day by day breakdown.
Account Rejected	The total number of rejected sessions by this account during this reporting period. Note: This data is only available in a day by day breakdown.
Route Rejected	The total number of rejected sessions by this route during this reporting period. Note: This data is only available in a day by day breakdown.
Recorded	Total number of recorded sessions on this route during this reporting period.
Percent Recording Rejected	Total number of sessions rejected during this reporting period because of the route's percent to record setting. Note: This data is only available in a day by day breakdown.

After you have generated a usage report, you can click on the details icon for a specific route within the report to view a day by day breakdown of the statistics.

This screenshot shows the usage report bar graph.

Billing Reports

Billing Reports show information about calls that use the routes configured on your ISR. Billing Reports include:

Route used for calls
Number of sessions provisioned on the route
Number of provisioned burst sessions on the route
Total number of calls initiated using the route
Number of calls made during peak time on the route
Number of calls that used burst sessions on the route
Number of calls rejected on the route

You can filter the call data by month or by date range, and select a single or multiple routes to display in the report. You can use this information for billing purposes as required.

Generating a Billing Report

To generate a Billing Report:

After logging into the ISR Dashboard, click Build a Report on the Home Page (or Reports on the main menu bar). The Reports page displays.
Search Date—Select whether you want to generate a report by the month or by date range.

Generating a Report by Month

To generate a report by month:

Select By Month.
In the drop-down box, select the month for which you want to generate the report. Valid values are dependent on the dates for calls stored in the ISR database.

Generating a Report by Range

To generate a report by range:

Select By Range. The From Date and To Date fields display.
From Date—Click the cursor in the text box or click the Calender icon to display the calendar.
Click the date from where you want to begin to include the report data. Use the arrow keys in the calendar to change months.
To Date—Click the cursor in the text box or click the Calender icon to display the calendar.
Click the date from where you want to end the inclusion of the report data. Use the arrow keys in the calendar to change months.

Selecting a Route

To select a route:

Select Route—Select a route or routes to include in the report. Valid values are dependent on the routes currently configured in the ISR database.

Note:
To select multiple routes, click on a route in the selection box, press and hold the <Ctrl> key, and select additional routes.
Click Generate Billing Report to generate the Billing Report. The following report displays.

The Billing Report displays the information in bar graph format at the top of the page, and in data format at the bottom of the page.

Billing Report Bar Graph Descriptions

The following table identifies the information in the bar graph section of the report.

Billing Report Bar Graph Descriptions

Graph Information	Description
Routes (Policies)	Indicates the route(s) selected for this report.
Sessions	Indicates the number of sessions handled by the route.
Recorded	Indicates total number of recorded sessions on the route during the reported period.
Sessions Rejected	indicates total number of rejected sessions on the route during the reporting period.
Burst Sessions	Indicates total number of burst sessions on the route during the reporting period. Burst sessions are sessions handled by the Burst Ports.
Peak Sessions	Indicates maximum number of simultaneous sessions on the route during the reporting period.
Total Calls	Indicates total number of sessions on the route during the reporting period.

The following table describes each column in the data format section of the report.

Billing Report Data Format Descriptions

Column	Description
Type	The type of route policy (i.e., To, From, or To/From).
Pattern	The route pattern that the RSS looks for when searching for a route policy.
Capacity	Total concurrent sessions allocated to the route.
Burst Capacity	Number of concurrent sessions available for call recording when the provisioned capacity has been depleted.
Total Sessions	The total number of sessions for this reporting period.
Peak Sessions	The maximum number of concurrent sessions that occurred during this reporting period.
Burst Sessions	The total number of sessions that occurred after the provisioned capacity had been depleted.
Rejected	Total number of rejected sessions on this route during this reporting period.
System Rejected	The total number of rejected sessions by the ISR during this reporting period.
Account Rejected	The total number of rejected sessions by this account during this reporting period.
Route Rejected	The total number of rejected sessions by this route during this reporting period.
Recorded	Total number of recorded sessions on this route during this reporting period.
Percent Recording Rejected	Total number of sessions rejected during this reporting period because of the route's percent to record setting. Note: This data is only available in a day by day breakdown.