External Event Notifications
The External Event Notification feature provides a way to notify RESTful services of events occurring in the ISR. It can be used in two ways: to notify third-party applications of new recordings, new sessions, and updates to existing sessions and recordings, or to notify new ISR components, acting as integrations to third-party platforms, of critical ISR events.
Note:
The ISR encodes the URL parameter values in UTF-8 format before sending them to the external server. However, the base URL is left unencoded and the destination server must decode the URL into UTF-8 format.External event notifications may be configured with a series of default settings for interoperation with ISR FACE and the ObserveIT Visual Session Recording solution. For more information on the interaction between ISR FACE and ObserveIT Visual Recording solution, see the "Face Policy System" section of this guide. If you require more extensive external event notification configuration, contact your Oracle representative.
Configuring External Event Destinations
To add or edit an External Event Destination:
External Event Configuration Example
https://myisreventreceiver.oracle.com:8443/handleIsrNotification" with the URL Parameters "event=AudioRecodingStarted&calledAors=%CALLED_AORS%&ucid=%INGRESS_CALLID%
would submit an HTTP request in a similar way to entering the
following example URL in your web browser:
https://myisreventreceiver.oracle.com:8443/handleIsrNotification?calledAors=sip:+12356789000@10.1.2.3&ucid=x-isr-ucid-1-24360@10.10.1.2