1. EAGLE LNP Application Processor Release Notice
  2. Oracle References and Services

6 Oracle References and Services

6.1 My Oracle Support

My Oracle Support (https://support.oracle.com) is your initial point of contact for all product support and training needs. A representative at Customer Access Support can assist you with My Oracle Support registration.

Call the Customer Access Support main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. When calling, make the selections in the sequence shown below on the Support telephone menu:
  • For Technical issues such as creating a new Service Request (SR), select 1.
  • For Non-technical issues such as registration or assistance with My Oracle Support, select 2.
  • For Hardware, Networking and Solaris Operating System Support, select 3.

You are connected to a live agent who can assist you with My Oracle Support registration and opening a support ticket.

My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.

6.2 Locate Product Documentation on the Oracle Help Center Site

Oracle Communications customer documentation is available on the web at the Oracle Help Center site, http://docs.oracle.com/. You do not have to register to access these documents. Viewing these files requires Adobe Acrobat Reader, which can be downloaded at http://www.adobe.com.
  1. Access the Oracle Help Center site at http://docs.oracle.com/.
  2. Click Industries.
  3. Under the Oracle Communications subheading, click the Oracle Communications documentation link.
    The Communications Documentation page opens. Policy Management is listed in the Network Session Delivery and Control Infrastructure section.
  4. Click Policy Management and then the release number.
    A list of the documentation set for the release displays.
  5. To download a document, click img/icn-16-download.png (download icon) and then click PDF.

6.3 Locate Product Release Software on the Oracle Software Delivery Cloud Site

Oracle Communications software is available for download on the Oracle Software Delivery Cloud site, https://edelivery.oracle.com. Only authorized customers with a valid password may download software from the site.

For directions on downloading the software and other information about using this site, click FAQ in the top right corner.