E MY ORACLE SUPPORT

Caution:

Use only the guide downloaded from the Oracle Technology Network (OTN) (http://www.oracle.com/technetwork/indexes/documentation/oracle-comms-tekelec-2136003.html).

Before upgrading your system, access the My Oracle Support web portal (https://support.oracle.com) and review any Knowledge Alerts that may be related to the System Health Check or the Upgrade.

Before beginning this procedure, contact My Oracle Support and inform them of your upgrade plans. If installing for an Oracle customer on a customer site, obtain the customer's Support Identifier (SI) before requesting assistance.

Web portal (preferred option): My Oracle Support (MOS) (https://support.oracle.com/)

Phone: Contact your local Oracle Global Customer Support Center (http://www.oracle.com/support/contact.html) Make the following selections on the Support telephone menu:

1. Select ‘2’ for New Service Request.

2. Select ‘3’ for Hardware, Networking and Solaris Operating System Support.

3. Select ‘1’ for Technical Issues and when talking to the agent, please indicate that you are an existing Tekelec customer.