Preface
This document provides information about the following areas of Oracle Communications Order and Service Management (OSM) that can be customized:
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Web services
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Extensible Markup Language (XML) Application Programming Interface (API)
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Automation
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Security Callback
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Behaviors
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Custom menu items and action items
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Localization of OSM
This document also provides a process example of provisioning a Plain Old Telephone Service (POTS) customer using unbundled local loop to illustrate various types of customization.
Audience
This document is intended for programmers who have a working knowledge of:
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System interfaces
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XML
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Java development
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Java Messaging Service (JMS)
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Web services
This document assumes that you have read OSM Concepts, and have a conceptual understanding of:
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Oracle Communications Design Studio configuration
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Orders
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Order states
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Tasks
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Task states
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Notifications
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Behaviors
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Web services
Documentation Accessibility
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Access to Oracle Support
Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.