1. Order Management Web Client User's Guide
  2. Preface

Preface

This document provides information about using the Oracle Communications Order and Service Management (OSM) Order Management web client. The Order Management web client is one of two OSM client applications that you use for different purposes:

  • Use the Order Management web client (this application) to do the following:

    • Display an order's orchestration plan, including dependencies, orchestration stages, order components, order items, and processes. Displaying the orchestration plan is useful for developers who are modeling orders and need to see relationships between order items. You can also perform some order management tasks, such as suspending and resuming orders, cancelling orders, and managing fallout

    • Administer workgroups, manage notifications and system errors, and refresh the server cache.

  • Use the Task web client to monitor and manage the tasks in an order. This application is typically used by order processing personnel to ensure that all the tasks are completed. It is also used by order fallout managers. You can also suspend and resume orders, cancel orders, and create orders manually. See OSM Task Web Client User's Guide for information about using that application.

See OSM Concepts for more information about OSM in general and about the purposes of the two clients.

Audience

This document is intended for the following audiences:

  • Fallout administrators responsible for locating orders with errors, determining the causes of failures, and taking the necessary corrective actions.

  • Operations and management personnel who monitor the progress of orders.

  • Orchestration plan designers. Designers can use this application to test and validate orchestration-based orders during the planning and implementation of OSM solutions.

  • System administrators who are responsible for managing workgroups, notifications, and system errors.

Related Documents

See the following related documents:

  • OSM Concepts

  • OSM Task Web Client User's Guide

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