About the Service Functional Area

The Service functional area includes default data elements that are inherited by associated service actions. These default data elements are tagged with the Implicit Parameter tag, which cannot be removed. When a service action is created, the default data elements defined in the Service Functional Area editor appear as read-only on the Service Action editor Data Elements page. You can change the action code applicability settings on the Action editor Data Map tab.

The following data elements are defined on the Service Functional Area entity:

Subject_ID: Defines the customer facing service or resource facing service instance. The value of this data element originates as an internal instance ID in the Unified Inventory Management.
ServiceAddress: Defines where the service instance is geographically located. This structured data element contains string values that originate in the CRM system.
Customer_ID: Defines the service instance. This value originates in the CRM system and is used to look up or create a corresponding subscriber instance (a UIM party).
Commercial_ID: Defines the product or asset instance related to the service instance. This value originates in the CRM system as an Asset ID.