About Milestone Events
Milestone events are notifications that OSM sends to upstream systems, such as a CRM system. A milestone event is an aggregation of fulfillment statuses. Milestone events are driven by fulfillment states, about which OSM receives notifications from external fulfillment systems. You can configure OSM to send milestone events to upstream systems when an order, an order item, or an order component reaches a specific fulfillment state.
You can configure milestone events for the following:
- Orders (Order Milestone Event)
- Order components (Order Component Milestone Event)
- PONR for order items (Order Item PONR Milestone Event)
- Order items (Order Item Milestone Event)