Hardware and Environmental Faults

Hardware Temperature Alarm

The following table describes the hardware temperature alarm.

Alarm Name	Alarm ID	Alarm Severity	Cause(s)	Example Log Message	Actions	Health Score Impact
TEMPERATURE HIGH	65538		Fans are obstructed or stopped. The room is abnormally hot.	Temperature: XX.XXC (where XX.XX is the temperature in degrees)	apSyslogMessageGenerated trap generated apEnvMonStatusChangeNotification apSysMgmtTempTrap critical, major, minor dry contact	CRITICAL: -100 MAJOR: -50 MINOR: -25
SD5_TEMPERATURE_HIGH_PHY0	N/A	CRITICAL:>100°C MAJOR:>95°C MINOR:>90°C	Fans are obstructed or stopped. The room is abnormally hot.	Temperature: XX.XXC (where XX.XX is the temperature in degrees)	Temperature X is at Y degrees C over minor/major/critical threshold of Z (Where X is sensor name, Y is temperature and Z is threshold)	N/A

Alarm Name

Alarm ID

Alarm Severity

Cause(s)

Example Log Message

Actions

Health Score Impact

TEMPERATURE HIGH

65538

Fans are obstructed or stopped. The room is abnormally hot.

Temperature: XX.XXC

(where XX.XX is the temperature in degrees)

apSyslogMessageGenerated trap generated

apEnvMonStatusChangeNotification

apSysMgmtTempTrap

critical, major, minor dry contact

CRITICAL: -100

MAJOR: -50

MINOR: -25

SD5_TEMPERATURE_HIGH_PHY0

N/A

CRITICAL:>100°C

MAJOR:>95°C

MINOR:>90°C

Fans are obstructed or stopped. The room is abnormally hot.

Temperature: XX.XXC

(where XX.XX is the temperature in degrees)

Temperature X is at Y degrees C over minor/major/critical threshold of Z (Where X is sensor name, Y is temperature and Z is threshold)

N/A

Note:

If this alarm occurs, the system turns the fan speed up to the fastest possible speed.

Fan Speed Alarm

The following table describes the fan speed alarm.

Alarm Name	Alarm ID	Alarm Severity	Cause(s)	Example Log Message	Actions	Health Score Impact
FAN STOPPED	65537	CRITICAL: any fan speed is <50%. Or speed of two or more fans is >50% and <75%. MAJOR: speed of two or more fans is > 75% and < 90%. Or speed of one fan is >50% and <75% and the other two fans are at normal speed. MINOR: speed of one fan> 75% and <90%, the other two fans are at normal speed	Fan speed failure.	Fan speed: XXXX XXXX XXXX where xxxx xxxx xxxx is the Revolutions per Minute (RPM) of each fan on the fan module	apSyslogMessageGenerated trap generated apEnvMonStatusChangeNotification apSysMgmtFanTrap critical, major, minor dry contact	CRITICAL: -100 MAJOR: -50 MINOR: -25

Alarm Name

Alarm ID

Alarm Severity

Cause(s)

Example Log Message

Actions

Health Score Impact

FAN STOPPED

65537

CRITICAL: any fan speed is <50%. Or speed of two or more fans is >50% and <75%.

MAJOR: speed of two or more fans is > 75% and < 90%. Or speed of one fan is >50% and <75% and the other two fans are at normal speed.

MINOR: speed of one fan> 75% and <90%, the other two fans are at normal speed

Fan speed failure.

Fan speed: XXXX XXXX XXXX

where xxxx xxxx xxxx is the Revolutions per Minute (RPM) of each fan on the fan module

apSyslogMessageGenerated trap generated

apEnvMonStatusChangeNotification

apSysMgmtFanTrap

critical, major, minor dry contact

CRITICAL: -100

MAJOR: -50

MINOR: -25

Note:

If this alarm occurs, the system turns the fan speed up to the fastest possible speed.

Environmental Sensor Alarm

The following table describes the environmental sensor alarm.

Alarm Name	Alarm ID	Alarm Severity	Cause(s)	Example Log Message	Actions	Health Score Impact
ENVIRONMENTAL SENSOR FAILURE	65539	CRITICAL	The environmental sensor component cannot detect fan speed and temperature.	Hardware monitor failure! Unable to monitor fan speed and temperature!	apSyslogMessageGenerated trap generated critical, major, minor dry contact syslog power cycle the standby Oracle Communications Session Border Controller peer using the power supply on/off switches located on the rear panel of the chassis force a manual switchover by executing the ACLI notify berpd force command power cycle the active Oracle Communications Session Border Controller peer	CRITICAL: -10

Alarm Name

Alarm ID

Alarm Severity

Cause(s)

Example Log Message

Actions

Health Score Impact

ENVIRONMENTAL SENSOR FAILURE

65539

CRITICAL

The environmental sensor component cannot detect fan speed and temperature.

Hardware monitor failure! Unable to monitor fan speed and temperature!

apSyslogMessageGenerated trap generated

critical, major, minor dry contact

syslog

power cycle the standby Oracle Communications Session Border Controller peer using the power supply on/off switches located on the rear panel of the chassis

force a manual switchover by executing the ACLI notify berpd force command

power cycle the active Oracle Communications Session Border Controller peer

CRITICAL: -10

Media Link Alarms

Media link alarms include the following:

Major
If the Oracle Communications Session Border Controller’s media link goes from being up to being down, it is considered a major alarm. This alarms applies to both slots 1 and 2 on the Oracle Communications Session Border Controller. A message appears on the front panel of the Oracle Communications Session Border Controller’s chassis, similar to the following:
```
MAJOR ALARM
Gig Port 1 DOWN
```
Minor
If the Oracle Communications Session Border Controller’s media link goes from being down to being up, it is considered a minor alarm. This alarm applies to both slots 1 and 2 on the Oracle Communications Session Border Controller.

Power Supply Alarms

The following table describes the power supply alarms

Alarm	Alarm ID	Alarm Severity	Cause(s)	Log Message	Actions
PLD POWER A FAILURE	65540	MINOR (-10)	Power supply A has failed.	Back Power Supply A has failed!	apSyslogMessageGenerated trap generated minor dry contact syslog
PLD POWER A UP	65541	MINOR	Power supply A is now present and functioning.	Back Power Supply A is present!	apSyslogMessageGenerated trap generated minor dry contact syslog
PLD POWER B FAILURE	65542	MINOR (-10)	Power supply B has failed.	Back Power Supply B has failed!	apSyslogMessageGenerated trap generated minor dry contact syslog
PLD POWER B UP	65543	MINOR	Power supply B is now present and functioning.	Back Power Supply B is present!	apSyslogMessageGenerated trap generated minor dry contact syslog

Note:

If the system boots up with one power supply, the health score will be 100, and no alarm will be generated. If another power supply is then added to that same system, this same alarm will be generated, but the health score will not be decremented.

Voltage Alarms

The following table describes the voltage alarms, which are only available for Oracle Communications Session Border Controller 2:

Alarm	Alarm ID	Alarm Severity	Cause(s)	Log Message	Actions
PLD VOLTAGE ALARM 2P5V	65544	MINOR EMERGENCY	N/A	Voltage 2.5V CPU has minor alarm Voltage 2.5V CPU has emergency alarm, the system should shutdown	apSyslogMessageGenerated trap generated dry contact syslog
PLD VOLTAGE ALARM 3P3V	65545	MINOR EMERGENCY	N/A	Voltage 3.3V has minor alarm Voltage 3.3V has emergency alarm, the system should shutdown	apSyslogMessageGenerated trap generated dry contact syslog
PLD VOLTAGE ALARM 5V	65546	MINOR EMERGENCY	N/A	Voltage 5V has minor alarm Voltage 5V has emergency alarm, the system should shutdown	apSyslogMessageGenerated trap generated dry contact syslog
PLD VOLTAGE ALARM CPU	65547	MINOR EMERGENCY	N/A	Voltage CPU has minor alarm Voltage CPU has emergency alarm, the system should shutdown	apSyslogMessageGenerated trap generated dry contact syslog

Physical Interface Card Alarms

The following table describes the physical interface card alarms.

Alarm	Alarm ID	Alarm Severity	Cause(s)	Log Message	Actions
PHY0 Removed	65550	MAJOR	Physical interface card 0 was removed.	PHY card 0 has been removed.	N/A
PHY0 Inserted	65552	MAJOR	Physical interface card 0 was inserted.	None	N/A
PHY1 Removed	65553	MAJOR	Physical interface card 1 was removed.	PHY card 1 has been removed.	N/A
PHY1 Inserted	65554	MAJOR	Physical interface card 1 was inserted.	None	N/A

Transcoding Alarms

The transcoding feature employs several hardware and software alarms to alert the user when the system is not functioning properly or overload conditions are reached.

Name/ID	Severity/ Health Degredation	Cause(s)	Traps Generated
No DSPs Present with Transcoding Feature Card (DSP_NONE_PRESENT)	Minor/0	A transcoding feature card is installed but no DSP modules are discovered.	apSysMgmtHardwareErrorTrap
DSP Boot Failure (DSP_BOOT_FAILURE)	Critical/0	A DSP device fails to boot properly at system initialization. This alarm is not health affecting for a single DSP boot failure. DSPs that fail to boot will remain uninitialized and will be avoided for transcoding.	apSysMgmtHardwareErrorTrap
DSP Communications Timeout (DSP_COMMS_TIMEOUT)	Critical/100	A DSP fails to respond after 2 seconds with 3 retry messages. This alarm is critical and is health affecting.	apSysMgmtHardwareErrorTrap
DSP Alerts (DSP_CORE_HALT)	Critical/100	A problem with the health of the DSP such as a halted DSP core. The software will attempt to reset the DSP and gather diagnostic information about the crash. This information will be saved in the /code directory to be retrieved by the user.	apSysMgmtHardwareErrorTrap
DSP Temperature(DSP_TEMPERATURE_HIGH)	Clear 85°C Warning 86°C / 5 Minor 90°C / 25 Major 95°C/ 50 Critical 100°C/ 100	A DSP device exceeds the temperature threshold. If the temperature exceeds 90°C, a minor alarm will be set. If it exceeds 95°C, a major alarm will be set. If it exceeds 100°C, a critical alarm will be set. The alarm is cleared if the temperature falls below 85°C. The alarm is health affecting.	apSysMgmtHardwareErrorTrap
Transcoding Capacity Threshold Alarm (XCODE_UTIL_OVER_THRESHOLD) / 131329	Clear 80% Warning 95%	A warning alarm will be raised when the transcoding capacity exceeds a high threshold of 95%. The alarm will be cleared after the capacity falls below a low threshold of 80%. This alarm warns the user that transcoding resources are nearly depleted. This alarm is not health affecting.	apSysMgmtGroupTrap
Licensed AMR Transcoding Capacity Threshold Alarm/131330	Clear 80% Warning 95%	A warning alarm is triggered if the AMR transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting.	apSysMgmtGroupTrap
Licensed AMR-WB Transcoding Capacity Threshold Alarm/131331	Clear 80% Warning 95%	A warning alarm is triggered if the AMR-WB transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting.	apSysMgmtGroupTrap
Licensed EVRC Transcoding Capacity Threshold Alarm/131332	Clear 80% Warning 95%	A warning alarm is triggered if the EVRC transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting.	apSysMgmtGroupTrap
Licensed EVRCB Transcoding Capacity Threshold Alarm/131333	Clear 80% Warning 95%	A warning alarm is triggered if the EVRCB transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting.	apSysMgmtGroupTrap
Licensed Opus Transcoding Capacity Threshold Alarm/131159	Clear 80% Warning 95%	A warning alarm is triggered if the Opus transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting.	apSysMgmtGroupTrap
Licensed SILK Transcoding Capacity Threshold Alarm/131159	Clear 80% Warning 95%	A warning alarm is triggered if the SILK transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting.	apSysMgmtGroupTrap

Viewing PROM Information

Display PROM statistics for the following Oracle Communications Session Border Controller components by using the show prom-info command.

For example:

ORACLE# show prom-info mainboard
Contents of Main Board IDPROM
        Assy, NetNet4600
        Part Number:                   002-0610-50
        Serial Number:                 091132009670
        FunctionalRev:                 5.06
        BoardRev:                      05.00
        PCB Family Type:               Main Board
        ID:                            NetNet 4600 Main Board
        Options:                       0
        Manufacturer:                  Benchmark Electronics
        Week/Year:                     32/2017
        Sequence Number:               009670
        Number of MAC Addresses:       16
        Starting MAC Address:          00 08 25 a2 56 20

The following example shows the host CPU PROM contents.

ORACLE# show prom-info cpu
Contents of CPU IDPROM
        Part Number:                   MOD-0026-62
        Manufacturer:                  RadiSys

Graphic Window Display

The Environment display lets you scroll through information about the operational status of the hardware displayed in the Oracle Communications Session Border Controller chassis’s graphic window. For example, you can view hardware- and link-related alarm information, highest monitored temperature reading, and fan speed.

The graphic display window presents the following Environment information in the order listed:

Alarm state
temperature
fan speed

alarm state: HW ALARM: X (where X is the number of hardware alarms, excluding ENVIRONMENTAL SENSOR FAILURE) and LINK ALARM: X (where X is the number of link down alarms)
temperature: format is XX.XX C, where XX.XX is the temperature in degrees
fan speed: XXXX, where XXXX is the RPM of the failing fan on the fan module

For example:

HW ALARM: 1
LINK ALARM: 2
TEMPERATURE: 38.00 C
FAN SPEED: 5800

From this display, pressing Enter for the Return selection refreshes the information and returns you to the main Environment menu heading.

Note:

Environmental sensor failure alarms are not displayed in the graphic display window on the front panel.

Fan Stopped Alarm

The fan stopped alarm presents the following in the graphic display window:

X HW ALARM(S) (where X indicates the number of HW alarms that exist on the system)

Temperature High Alarm

The temperature high alarm presents the following in the graphic display window:

X HW ALARM(S) (where X indicates the number of HW alarms that exist on the system)