System Support Information for Troubleshooting
The show support-info command allows you to gather a set of information commonly requested by Oracle Support when troubleshooting customer issues.
The show support-info syntax is as follows:
show support-info [custom | standard | media | signaling] [config] [file-only]
- custom—Uses the /code/supportinfo.cmds file to determine what commands should be encompassed. If the file does not exist, then the system notifies you.
- standard—Displays information for all commands the show support-info command encompasses.
- media—Executes and writes out only the show media commands to the support-info.log file.
- signaling—Executes and writes all but the ACLI commands that display signaling data to the support-info.log file.
- config—Add the show running-config output to the output of the standard arguments.
- file-only—Disables the output of commands to stdout and instead appends that output to the file support-info.log.
In all cases, the system displays the command’s output on the screen and writes the output to the support-log.info file (stored in /opt/logs).
Each time the show support-info command is executed a new support-info.log file is created. The previous support-info.log file is renamed by appending a .1 to the end of the file name. All additional support-info.log files are renamed to their previous number, plus 1. The Oracle Communications Session Border Controller maintains up to 6 support-info files: support-info.log and support-info.log.1 through support-info.log.5.
For example, when executing the show support-info command, a new support-info.log file is created. The existing support-info.log file is renamed to support-info.log.1. The existing support-info.log.1 file is renamed to support-info.log.2, and so on. If a support-info.log.5 exists prior to executing the show support-info command, it is deleted from the system when rotating the files.
The show support-info command combines the output of several ACLI commands into a single command. These include:
Included Data
This command combines the output of several other ACLI commands into a single command, which are listed in the table below.
Data Group | Included Data |
---|---|
General System Commands |
|
Physical Interface Commands |
|
SIP Commands |
|
H323 Commands |
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Call Media Commands |
|
Security Commands |
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Other Commands |
|
Using the ACLI show support-info command
To gather and ship information to Oracle Support using the show support-info command:
support-info command
To Display information on the screen gathered from the show support-info command:
System Configuration Listing
The show support info command can append the complete running config output (show running-config) to the end of the support output file by adding the config argument to the end of any show support-info command, except show support-info custom. For example:
ORACLE# show support-info standard config
SLB Information
The following show commands have been added so that more SLB-related debug information is available in the show support-info output.
- show sip tunnels is added to show support-info and show support-info signaling
- show sip ccp is added to show support-info and show support-info signaling
- show sip lb-endpoints is added to show support-info and show support-info signaling
The following changes have been made to avoid this situation on the Oracle Session Load Balancer image (LCX image):
- show ccd ccp is added show support-info