Common Error Messages

This section lists and describes some common types of Oracle® Session Delivery Management Cloud (Oracle SDM Cloud) errors, and provides recommended actions.

  1. Token or IDCS-Related Errors
    • Issue: Management Cloud Engine (MCE) cannot connect to IDCS to generate a token.
    • Possible Cause: The osdmc.jks file or required customer root CA certificates are missing from /opt/mce/conf/ssl.
    • Recommended Actions:
      • Confirm that /opt/mce/conf/ssl/osdmc.jks exists within the MCE container and contains the necessary root CA certificates.
      • Check that your proxy settings and outbound connectivity to the IDCS endpoints are correct.
      • Review the container logs for the complete error stack trace.
  2. SSL Context Initialization Errors
    • Issue: Error messages such as "SSL context cannot be initialized" or SSL Context is null".
    • Possible Cause:
      • ACPKeyAndCertStore files are missing from /opt/mce/Transport/tls/.
      • Certificate files may be corrupted.
    • Recommended Actions:
      • Verify that the ACPKeyAndCertStore files are present.
      • If needed, re-import the certificate using the OSDMC UI, and ensure the certificate push completes successfully.
      • Check the MCE transport logs for additional details.
  3. SNMP or Port Reachability Failures
    • Issue: SNMP polling fails or MCE cannot reach network devices.
    • Possible Cause:
      • Firewall restrictions
      • Incorrect SNMP community string
    • Recommended Actions:
      • Confirm that required network ports are open and accessible.
      • Verify the SNMP community string configuration.