Retrieve and Download Logs

Use this task to collect and download an NNC system tar file to your local client that contains logs for various databases, server processes, product plug-ins and server applications (such as for the HTTP/HTTPS server) running on OCSDM cluster node(s).

1. On the menu bar, select Tools, Server Diagnostics.
2. In the Summary pane, click the Log Retrieval tab.
3. In the Include/Exclude extra information section, you can include or exclude information contained in the log you are retrieving by selecting from the following options:

   Berkeley Database checkbox	This checkbox is unchecked by default. Check the checkbox to include Berkeley database information that provides database storage for OCSDM user name and user group variable information in the logs that you receive.
   Discovery Folder checkbox	This checkbox is unchecked by default. Check the checkbox to include device configuration information from the dataDoc.gz file that is in the Discovery folder, in the logs that you receive.

4. View the following collection information in the Collection Information section:

   Most Recent Collection Date field	This field displays the last time logs were collected, so that you can determine if there is no collected log file in the system.
   Collected File Name field	The directory, including the collected file name. For example: /opt/AcmePacket/NNCArchive/NncDiagnosticsArchive/nncinfo.tar

5. View the following Collection Status table information:

   Server column	The OCSDM cluster node.
   Collection status column	The following cluster node retrieval statuses are available: In progress—The file is downloading. Succeeded—The files were retrieved from a specific node and sent to the node from which the collection was initiated successfully. Failed—The file failed to download.
   Object ID column	(Hidden) Internal database object ID.

6. Click Start Collection to collect the server files on each OCSDM cluster server node.

   You can click the Refresh button to refresh the status of the retrieval process.

7. Once all servers have finished the collection process (the Collection Status column for each server displays either a Succeeded or Failed status), click Download now to get the log files from server nodes that have successfully collected log data.
8. In the next dialog box that appears, select Save File to save the tar file that is compiled to your default download location on your client and click OK or click the Open with option to open the log file to view its contents.