Realms

You configure Realms Definitions under the Realms section of the Settings menu. Each realm can have one or more realm patterns associated with it.

Realms can be used for limiting the visibility of Operations Monitor's web interface users. They are useful in scenarios such as:

  • You have a set of resellers of the SIP service, and you want to give each of them the monitoring abilities of Operations Monitor, but at the same time restrict their view only to the SIP users served by them.

  • You have a set of support workers, and you want to give them the fast troubleshooting abilities of Operations Monitor, but in the same time restrict their view to a certain set of users, for privacy reasons.

A realm can be defined as a set of telephone numbers or as a set of domains. The set of rules defining a realm are called realm patterns. Additionally, a custom header in SIP can contain a realm identifier.

Note:

Realms do not need to be disjoint. For example, you can have a single telephone number in multiple realms, and you can have one realm containing the union of other two realms.

If a user has his or her visibility restricted to one realm:

  • The user only sees the registered subscribers that are part of the realm. The User tracking feature is restricted as well.

  • The user only sees calls in which the caller or the callee are part of the realm.

  • Statistics are adjusted to reflect only the Realm section, not the whole platform. For example, the Active Calls chart counts only the active calls in which one of the participants is part of the realm.

    Note:

    Voice quality statistics are an exception. Realm separation does not apply to voice quality statistics. Users assigned to realms see platform wide voice quality values.

  • If the user creates a trace, it will only contain the messages that are from or to subscribers of the realm.

  • Alerts are only sent to the user if the cause of the alert is part of his realm.

In other words, realms are segments of the subscriber base, and if an Operations Monitor user's view is restricted to a realm, Operations Monitor will only show information about that segment.

Note:

Realm names cannot be deleted, only the realm patterns.

Realms are not the only way to limit the view of the web interface users. You can also restrict features by using user rights. For more information, see "User Management".