21 Working with Service Impacts

Oracle Communications Service Impact Analysis receives the alarm events from an assurance system and visualizes the data in the form of charts and reports. SIA analyzes the events and provides a list of all the impacted services using an event lifecycle and finalizes the lifecycle with a report. These reports help you to analyze the data for impact on the services on your network.

This module helps the operations team to perform the following activities:

  • Faster Root Cause Analysis (RCA)
  • Faster Mean Time to Repair (MTTR)
  • Faster Mean Time to Provision (MTTP)
  • Enrich the Trouble Ticket with the impacted services

You use Service Impact Analysis to:

  • View the summary of the Alarm Events passed from the Assurance system.

    Note:

    The assurance system filters the alarm events to send only the critical events.
  • View the analysis of the alarm types.
  • View the list of the 10 most recent events.
  • Search, filter, and sort events, impacts, and reports.
  • Customize impact reports and export them to XLS format for further analysis.
  • View the insights for events, impacts, and reports.
  • View impacted resources in ATA.

You can access Service Impact Analysis from UIM as follows:

  1. Open the Summary page of the entity for which you want to view the service impacts.

  2. On the top-right corner of the page, click Impacts.

    The list of service impacts associated with selected entity opens in Service Impact Analysis.

    See Active Topology Automator and Service Impact Analysis User's Guide for more information on using Service Impact Analysis.