Services
This section covers all user interfaces within Unified Assurance that are found when you click the Services navigation pane in the main user interface.
What is a Service?
A SLM service is a collection of event filters and/or metrics with custom thresholds to monitor an environment and be able to alert when an issue is detected.
The Event SLM Connector leverage's service hierarchies to determine real-time service impact so that operators know when a service is currently down and what events are causing the service to be considered as down. This application works in concert with the Graph data and Topology engine so that service hierarchies can be created in an automated fashion.
The Metric SLM Engine leverage's the Graph data and looks at service level criteria and through a weighting system, generates an overall service availability as a new calculated metric. This information can be displayed on a dashboard, SLM panels, used by a thresholding engine, and displayed on a graph. The Metric SLM Collector is design to calculate service level objective/agreement compliance and reporting this statistic over time. The real-time service status is done via the Event SLM Connector. The two applications are typically used in concert.
How do I Create a Service?
The following interface is used to create a service.
Services Navigation Explained
When the Services navigation pane is displayed, the users will see the Services that fill any one of the following conditions:
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Any service that has the Service User Owner set to Public to All Users In Group and Service Group Owner set to Public to All Groups.
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Any service that has the Service User Owner set to Public to All Users In Group and Service Group Owner set to the logged in user group.
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Any service that has the Service User Owner set to the logged in user account.
The user will then be able to see any Event SLM Filters or SLM Metrics that are associated to the services.