Services
This section covers what you may see within Unified Assurance when you click on the "Services" link in the navigation pane in the main user interface.
What is a Service?
A SLM service is a collection of event filters and/or metrics with custom thresholds to monitor an environment and be able to alert when an issue is detected.
The Event SLM Connector leverage's service hierarchies to determine real-time service impact so that operators know when a service is currently down and what events are causing the service to be considered as down. This application works in concert with the Graph data and Topology engine so that service hierarchies can be created in an automated fashion.
The Metric SLM Collector leverage's the Graph data and looks at service level criteria, and through a weighting system, generates an overall service availability as a new calculated metric. This information can be displayed on a dashboard, SLM panels, used by a thresholding engine, and displayed on a graph. The Metric SLM Collector is designed to calculate service level objective/agreement compliance and reporting this statistic over time. The real-time service status is done via the Event SLM Connector. The two applications are typically used in concert.
How do I create a Service?
The following interface is used to create a service.
An example of creating a SLM Service is available in the SLM Examples guide.
Services Navigation Explained
When the Services navigation pane is displayed, you will see the Services that fill any one of the following conditions:
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Any service that has the User Owner set to Public to All Users In Group and Group Owner set to Public to All Groups.
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Any service that has the User Owner set to Public to All Users In Group and Group Owner set to the logged in user group.
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Any service that has the User Owner set to the logged in user account.
The user will then be able to see any Event SLM Filters or SLM Metrics that are associated to the services.