Updating Company Settings on the Support Tab

In the Support tab, you can provide users with the email address or phone number of your internal support staff. This information is displayed in error messages that users might encounter if their accounts become locked, on the Contact tab of the Support window, and at the bottom of email notifications. The email notification information can include a hyperlink to your local support resources. For information about translating Email Notifications, see Internationalization (Email Notifications).

If your company is part of the eLearning suite of interactive tutorials, you can provide users with access information in the Support tab. You can also use the fields to provide a location, such as an internal website, where you provide Unifier training materials.

If you have an Oracle Guided Learning (OGL) subscription, you can configure or update OGL settings in Unifier to use the server that hosts your organization’s content, including supported regional domains. You can also use User Attribute fields to define user contexts and sharing. If your organization previously enabled OGL and you do not make changes, OGL continues to use the default U.S. server, whether you provided an App ID or left the App ID blank. For more information about OGL, see Oracle Guided Learning.

Note:

• If no user attributes are selected, OGL continues to operate with anonymous users.
• The User Attribute Fields list includes only data elements (DEs) with the following data definition (DD) types:
  • Name is Integer Amount
  • Name is Decimal Amount
  • Name is Date Picker
  • Name is Date Only Picker
  • Data Type is Text and Input Type is Text Box
  • Input Type is Pull-down Menu

To complete the Support tab:

1. On the Company Settings page, select the Support tab, and then select Edit.
2. In the Support Contact section, complete the following fields:
   • Email: Enter an email address for your company's internal support.
   • Phone: Enter a phone number for your company's internal support.
   • Instructions: Enter additional information about how to use the support information.
   • Email Notifications: Enter additional information to display at the bottom of email notifications. This field supports basic HTML formatting and can include a hyperlink.

     For example:

     <p>For YourCompany support, contact <a href="mailto:[e-mail]">[e-mail]</a> or 1-800-555-1212.</p>

     This example displays in the bottom of record email notifications as:

     For YourCompany support, contact support@yourcompany or 1-800-555-1212.

3. In the eLearning Access section, complete the following fields:
   • URL: Enter the URL for eLearning access. Oracle recommends that you include the entire address.
   • Label: Enter the label to use for the preceding URL. You can use the actual URL as the label or enter a different label. The label appears as a hyperlink to users.
   • Contact email: Enter an email address that users can use to contact someone for assistance. Enter a valid email format, for example, [e-mail].
   • Instructions: Enter instructions or other information such as a contact phone number. This field does not support HTML formatting.
4. In the Oracle Guided Learning section, complete the following fields to use the OGL feature:
   1. Select Enable.
   2. From the OGL Server list, select the server that hosts your organization’s custom help content. Leave the field blank to use the default U.S. OGL server.
   3. If you specified a server, enter the corresponding App ID in the App ID field. Resolve any inline validation errors before you save the changes.
   4. To define user contexts and sharing, select the applicable fields in the User Attribute Fields list. When you select any of these fields, the system automatically selects Username, which defines the required customer login identifier, Login Username.

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5. To save your changes, select Save.

   Corresponding Audit log entries are created to track changes to these settings.