Updating the Email Address for a Project or Shell

After the system is installed, a dedicated email address is configured for the company. When a project or shell is created, the system assigns a unique project identifier (PID). The system combines the dedicated company email address with the PID to create the project mailbox. The shell email address appears on the Options tab of the shell Details page.

A project or shell administrator can update the email address to use a more meaningful name that is related to the project.

The project email address uses one of the following formats, depending on the Unifier Configurator settings:

  • Prefix pattern:

    <PID>-<Configurator email>@<Domain>.

  • Suffix pattern:

    <Configurator email>@<Domain>+<PID>

The value that you enter in the Email Address field is added as a prefix or suffix to the project email address, depending on the configured pattern. By default, the system generates the PID and uses it as the first part of the project email address.

You can update the project email address at any time. When you change the email address, the system retains the email messages from the previous mailbox in the new mailbox.

Email Address Requirements

The value entered in the Email Address field:

  • Must be alphanumeric.
  • Can include non-ISO characters.
  • Cannot exceed 170 characters.
  • Cannot contain the at sign (@), plus sign (+), or hyphen (-).

The project identifier (<PID>) cannot contain spaces, or any the following characters:

/ \( ) ~ ! @ # $ % ^ & * { | , ; " < > ' } + - : ? = [ ]

Note:

For an existing shell, the Email Address field cannot contain the value 0 (zero). During shell creation, the system internally uses 0 to populate the PID. As a result, 0 is not a valid value for the Email Address field.

To update the email address:

  1. Go to the Shell tab and switch to Admin mode.
  2. In the left Navigator, select the Properties.
  3. In the Details form, select the E Options tab.
  4. In the Email Address field, enter the new label that you want to use as part of the project email address.

    For example, the system uses the project number as the default label. You can replace the project number with the project name, or some other meaningful identifier.

  5. Select Save.

Result

The system updates the project or shell email address while retaining the email messages from the previous project mailbox.