Designing Collection Process Templates & Collection Event Types
The following table shows the collection process templates referenced in the previous section's matrix. Adjacent to each process are its events and an indication of when they are triggered.
Collection Process Template
Collection Event
Template
Triggered X Days From Start Of Collection Process
Charitable Contribution Reminder
Charity courtesy reminder letter
0
Start severance
15
Normal Regulated
Regulated courtesy reminder letter
0
Regulated second notice letter
10
Start severance
15
Large Overdue Debt
Large debt courtesy reminder letter
0
To Do for large overdue debt
3
Large debt second notice letter
10
Start severance
15
Normal Unregulated
Unregulated courtesy reminder letter
0
Unregulated second notice letter
5
Start severance
10
Risky Customer Unregulated
Unregulated risky letter
0
Start severance
5
Deposit
Deposit reminder
0
Deposit Severely Overdue
Create To Do entry
0
If we extract each unique event type from the above table, we end up with the following:
Collection Event
Type
Event
Type
Charity courtesy reminder letter
Send Letter - CHARIT REMIN
Start severance
Start Severance Process
Regulated courtesy reminder letter
Send Letter - REGUL REMIN
Regulated second notice letter
Send Letter - REGUL second
Large debt courtesy reminder
Send Letter - LARGE REMIN
Risky debt courtesy reminder
Send Letter - RISKY REMIN
To Do for large overdue debt
Issue To Do
Large debt second notice letter
Send Letter - LARGE second
Unregulated courtesy reminder letter
Send Letter - UNREG REMIN
Unregulated second notice letter
Send Letter - UNREG second
Deposit reminder
Send Letter - DEPOS REMIN
To Do for deposit severely overdue
Issue To Do
Now you're (almost) ready to set up your collection procedures.