Negotiated Terms
The topics in this section describe the use of SA relationship functionality for applying certain types of negotiated terms. It assumes that you are familiar with SA relationship functionality in general.
Note: 
Negotiated terms are optional. The functionality described in this section is only relevant if your organization offers this functionality.
Umbrella agreements. If the Contract Management module is not turned off, you may also choose to use umbrella agreements to manage the functionality described here.
Imagine that the head office for a multi-site organization negotiates special terms that cover a number of its sites, each of whom have their own account and service agreement. The negotiated terms typically involve discounts. These discounts may be realized
• Under a single service agreement, separate and distinct from the service agreements that are covered, or
• Individually, for each covered service agreement. In this case, two sub-scenarios exist:
◦ The discounts may be reflected on the bill segment of each service agreement, or
◦ The discounts may be transferred to another service agreement (the group's service agreement). The discount does NOT appear on the individual bill segment for the service agreements that are covered by the negotiated terms.
SA relationships track and manage complex business relationships between a customer and a service provider. You can define the above relationships using service agreement relationship functionality. This is a special type of SA relationship in which the head office is the service provider.