Billing Triggered Alerts

The Affordability Billing Triggered Alerts are email communications that are sent to customers at critical moments within their billing cycle to let them know that there are financial assistance programs available from their utility.

These alerts can be sent to customers who likely have trouble paying their utility bills, or who are already behind on their bills. The alerts include details about which programs customers are eligible for, and behavioral messaging that encourages them to enroll, and can also direct customers to a central web resource, Savings Hub (if it is set up and configured for the utility).

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