Customer Experience

Savings Hub is a visual, interactive tool that prompts customers to answer simple questions about their home and finances. A customer's responses to the questions are then used to create a personalized list of available energy efficiency and financial assistance programs that can help them reduce and pay their utility bills. Savings Hub features can be embedded as widgets on a utility's website or offered as a stand-alone website that is linked to a utility's website. Savings Hub includes several components:

• Pre-Survey: The pre-survey welcomes customers to the Savings Hub experience, tells them how the program benefits them, and what they must do to get their personalized recommendations.
• Survey: The survey gathers input from the customer to identify the most relevant programs for the customer.
• Program Results: The Program Results page identifies assistance programs the customer is eligible for based on answers to their survey and available program participation data. It includes program cards that provide high-level summaries for each program.
• Program Details: This page provides customers with specific program details, such as eligibility requirements, how to apply, and required documentation.

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