Requirements and Limitations

The following data requirements and limitations apply to all utilities and customers in the Oracle Utilities Opower Affordability Savings Hub Cloud Service.

General Requirements

Active Account: Customers must be associated with a premise that has an active account with the utility. An active account means that the customer has signed up with the utility for at least one service point for one fuel type at an address.
Supported Browsers: The customer must use a supported web or mobile browser. Oracle Utilities web products adhere to the Oracle Software Web Browser Support Policy.

Utility Requirements and Limitations

Cloud Service Requirement: The utility must purchase the Oracle Utilities Opower Affordability Savings Hub Cloud Service. Additional cloud service purchases may be required depending on the utility's program design:
- Affordability Proactive Alerts: The Oracle Utilities Opower Affordability Proactive Alerts Cloud Service is required to promote the Affordability Savings Hub through Affordability Proactive Alerts.
- Email Home Energy Reports: The Oracle Utilities Opower Energy Efficiency Cloud Service is required to promote the Affordability Savings Hub in Email Home Energy Reports.
- Limited Income Customer Identification: The Affordability Identification and Analytics Cloud Service is required for Oracle Utilities to identify customers who are likely to have limited income.
Stand-alone Account Management: In the case of a stand-alone experience, Oracle Utilities Opower will establish an Opower-hosted Savings Hub page that utilities can link to from their website.
Localization: Only US English is supported at this time.
Supported Fuels: Gas, electricity, and dual fuel customers are supported.

Customer Requirements and Limitations

Program Participation Data: Program participation data is required to know what programs customers are enrolled in. See Program Participation Data Transfer documentation for details.