Customer Service Interface - Program Management

The Advanced Metering Infrastructure Customer Education Report Cloud Service includes AMI Customer Education Report Customer Service Representative resources. These resources are available through the Customer Service Interface - Program Management tool. The Customer Service Interface (CSI) is an online support tool that provides utility support staff with the information and functionality they need to manage the Oracle Utilities Opower program and answer customer questions. See the Oracle Utilities Opower Customer Service Interface - Program Management Product Overview for details. The utility must have a Customer Service Interface - Program Management license to access the AMI Customer Education Report Customer Service Representative resources that are available with the Advanced Metering Infrastructure Customer Education Report Cloud Service.