Data Requirements and Limitations

The following requirements and limitations apply to all utilities and customers in the Customer Education Reports program.

Utility Requirements

Scale: Scale restrictions may apply. The actual number of communications sent may be affected by data availability.
Language: Not all languages and locales are supported at this time. Contact your Oracle Utilities Sales Representative to confirm that Customer Education Reports are available in your market.
Data Frequency and Standardization: Utilities must be able to send AMI data at a daily frequency to Oracle Utilities Opower. Data must be sent according to the Oracle Utilities Opower Interval Data Transfer Standards.
Data Transfer Window: The utility must be able to deliver customer data to Oracle Utilities within 72 hours (48 hours from the last data read of the day).
Customer Contact Information: The utility must be able to provide customer contact information for auto-enrollment.
Channel Fees: Utilities may purchase a channel fee if they want to send print reports to customers. Channels fees are used to add on printing, mailing, and postage services to the cloud service. The following channel fees apply:

Report Printing and Mailing: The Report Printing and Mailing channel fee includes the printing of generated report communications through an approved third-party print vendor, as well as services for the proper mailing of the reports. It does not include postage for mailing the reports to customers.
Postage for Print and Mail: The Postage for Print and Mail channel fee includes postage for the delivery of print communications.

Note: The postage channel fee cannot be purchased alone. It must be purchased in combination with the printing and mailing channel.

For more details about what each channel fee includes and the requirements for using them, see the Oracle Utilities Opower Channel Fees Cloud Services guide.

Customer Type: The customer must be residential and must be an electric or dual-fuel customer. Only electric data is displayed.
Single Service Point: The customer must only have one service point.
Data History: The data history requirements vary for each report type.
Introduction Reports: Customers must have AMI data for the last two weeks. Hourly or more granular data is required. Reports will not be sent without this level of data granularity. By default, at least 50% read coverage is required for the last two weeks, the highest day in the customer’s last week, and the last day of the week.
Engagement Reports: Customers must have AMI data for the last 60 days. Hourly or more granular data is required. At least 75% read coverage is required for the 60-day period.
Email Address Validity: The customer must have a valid email address to receive AMI Customer Education Reports through the email channel.