Welcome Module
The Welcome module welcomes the customer to the program. It includes details about the program, such as when and why it is happening, how to participate, and the benefits of participating. The module is placed after the Introduction module, and before the Numbered Steps module.
On this page:
Requirements
Utility Requirements
Category |
Description |
---|---|
Required Cloud Service |
Oracle Utilities Opower Behavioral Demand Response Cloud Service |
Scale |
50,000 - Unlimited. The actual number of communications sent may be affected by attrition, opt-outs, customer eligibility, and data availability. By default, at least 50,000 customers are selected to receive Behavioral Demand Response communications. Assuming a standard attrition percentage, this is the minimum amount of customers required to measure the impact of the program. |
Customer Requirements
Category |
Description |
---|---|
Billing Frequency |
Monthly. |
Data Delivery Frequency |
Daily. |
Data Requirements |
Peak event information, including date and time. |
Data History |
Not applicable. |
Data Coverage |
Not applicable. |
Supported Fuels |
Electricity. |
Limitations
- This module is only available to customers as part of the Behavioral Demand Response Pre-season Summer Welcome Email.
- This module is available for the summer season only.
User Experience
This section describes the user experience for the Welcome module.
User Experience Variations
The user experience of the feature may vary for customers and utilities depending on their service types (gas, electricity, dual fuel, and so on), available data, costs, locale, and other factors. For more information, see the Pre-season Summer Welcome Email description in the Behavioral Demand Response Cloud Service Overview and go to the User Experience Variations section.
Configuration Options
For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.
Configuration Option | Input Value |
---|---|
Header The utility may customize the text to welcome the customer to the program. Default: 'Welcome to [Program Name]' |
Optional
|
Program Name The utility provides the program's name. |
Required Contact your Delivery Team about setting the program's name. |
Subheader
The utility may customize the text to present and talk about the program. Default: 'When it’s unusually hot outside, the electricity needed to cool our homes puts a strain on the grid, which can lead to power outages. That’s why we’re asking you to participate in [Program Name], which are events that last just a few hours on designated days. By taking simple steps to lower your electricity use you’ll help keep everyone’s electricity going!' |
Optional
|