Getting Started

This guide is used during the Oracle Utilities Opower launch process to provide product design information, collect utility configuration preferences for the products being launched, and track the finalization of these preferences. The preferences are then used to set up your Oracle Utilities Opower products and platform.

This guide focuses on configuration preferences for the Oracle Utilities Opower Behavioral Demand Response program.

Note: This HTML documentation is for reference only. Your Delivery Team will give you a PDF or DOCX version of the document to capture your inputs. Once submitted to Oracle Utilities, all utility inputs recorded in the configuration guides are final and cannot be modified. Ensure that all configuration inputs are accurate before submitting them.

Product Overview

The Behavioral Demand Response Cloud Service uses digital communications and behavioral science messaging to encourage residential customers to reduce energy consumption during peak events. Peak events are days in which the demand for energy exceeds a utility’s capacity to supply it. These days often occur during extreme cold or hot weather conditions, when the demand for energy is high. To reduce energy use on these days, customers enrolled in the Behavioral Demand Response program receive a variety of resources designed to motivate them to be energy efficient. These resources include a pre-season welcome letter, pre- and post-event emails, and pre- and post-event voice and text messages when applicable.

Disclaimer

Your utility might not have all of the products or features described in this document. Contact Your Delivery Team if you have any questions.

Back to Top