Getting Started
The Behavioral Load Shaping Cloud Service provides multiple features that facilitate peak hour and demand reduction and educate customers about electric plans with Time of Use (TOU) or demand rates. These features deliver Behavioral Load Shaping insights to customers that educate them about how they are using electricity, and provide them with recommendations on how to shift or reduce their electric use in order to save money. By educating customers about their plans, these insights help customers reduce their spending and lower their monthly bills.
The Behavioral Load Shaping Cloud Service focuses on helping customers with interval data save money on their electric plans by providing them with insights specific to their rate plans. Customers with TOU electric plans are encouraged to shift their usage to off-peak hours. Customers with demand rate electric plans are encouraged to lower their demand. Utilities use TOU and demand rate plans to recover their costs, integrate distributed energy resources, and create a more equitable grid.
In a TOU plan, electricity costs fluctuate depending on the time of day, and how the utility defines peak, partial-peak, and off-peak hours. For example, peak hours might be defined as weekdays between 1:00 PM and 7:00 PM from May through September.
In a demand rate plan, customers typically have peak periods and pricing that are similar to a TOU plan, but they also incur a demand charge for their highest hour of peak usage during the billing period.
The following components are available in this service:
- Behavioral Load Shaping Emails which consist of the following features:
- Behavioral Load Shaping Insights for High Bill Alert AMI Emails
- Inside Opower
- Customer Service Interface - Program Management
Additional Behavioral Load Shaping Insights Available
- Digital Self Service - Energy Management Cloud Service: Behavioral Load Shaping insights are also available within the Data Browser and the Bill Comparison components of the Digital Self Service - Energy Management Cloud Service. These insights are available to customers with TOU energy plans. Utilities are not required to have the Behavioral Load Shaping Cloud Service to provide this information to their customers. See the Digital Self Service - Energy Management Cloud Service Overview for more information.
- Energy Efficiency Cloud Service: Behavioral Load Shaping insights are also available in the Home Energy Report v2 and the Email Home Energy Report v2. For customers on a Time of Use rate plan, you can insert the Time of Use Daily Peak module into these communications to encourage utility customers to shift their energy usage to off-peak times. Utilities are not required to have the Behavioral Load Shaping Cloud Service to provide this information to their customers. See the Energy Efficiency Cloud Service Overview for more information.
For an overview of all cloud services available from Oracle Utilities, see the Oracle Energy and Water Cloud Service Descriptions online at Oracle Contracts - Cloud Services Service Descriptions.
Your utility might not have all of the products or features described in this document.