Role and Responsibility | Owner |
---|---|
Provide, deploy and monitor hardware and storage | Oracle |
Provide, deploy, run and monitor all required technology (e.g containers, operating systems, databases, clustering, monitoring, tracing) | Oracle |
Provide, deploy, run and monitor all Oracle Utilities base application software | Oracle |
Role and Responsibility | Owner |
---|---|
Monitor cloud service infrastructure security | Oracle |
Administer Oracle network security | Oracle |
Administer customer network security, including integrating with the Oracle networks | Customer |
Configure & maintain cloud service users and access | Customer |
Integrate with Oracle networks | Customer |
Pro-actively monitor and maintain unexpired, secured, and valid TLS / SSL Certificates on customer-specific DNS entries requested for outbound traffic from the Oracle Cloud Infrastructure (OCI) network. | Customer |
Role and Responsibility | Owner |
---|---|
Database administration services (monitoring, administration, etc) | Oracle |
Backup and Restore | Oracle |
Backup retention | Oracle |
Data replication for Disaster Recovery (where applicable) | Oracle |
Disaster Recovery database fail-over | Oracle |
Refresh of TEST DB from PROD (upon request and within prescribed limits) | Oracle |
Information Lifecycle Management | Customer |
Role and Responsibility | Owner |
---|---|
Plan and execute implementation project | Customer |
Perform configuration of enterprise software features and functions | Customer |
Execute functional, system, load and performance testing of configuration and extensions | Customer |
Ensure operational readiness | Customer |
Role and Responsibility | Owner |
---|---|
Patch and upgrade underlying infrastructure software | Oracle |
Patch and upgrade Oracle Utilities base application software | Oracle |
Decide the cloud service upgrade schedule (within prescribed limits) | Customer |
Trigger environment upgrades (Development, Test and Production) | Customer |
Perform regression testing of configuration and extensions after patching / upgrades | Customer |
Make changes as needed in custom configuration and extensions after patching / upgrades | Customer |
Role and Responsibility | Owner |
---|---|
Monitor underlying batch infrastructure | Oracle |
Provide infrastructure logs for batch incidents | Oracle |
Resolve infrastructure batch issues | Oracle |
Determine batch schedule | Customer |
Monitor batch stream/job completion | Customer |
Perform first level investigation of batch issues | Customer |
Provide customer logs of batch incidents | Customer |
Resolve functional batch issues and stream/job restart | Customer |
Resolve data issues | Customer |
Role and Responsibility | Owner |
---|---|
Provide scalable and elastic cloud services | Oracle |
Provide core services and tools, including: • Embedded infrastructure and platform services • An extensible application framework • Highly configurable product features and functions • Configuration Migration Assistant • Data Migration Tools • Generalized/Specialized Data Extract | Oracle |
Ensure quality of maintenance packs and updates | Oracle |
Resolve performance issues related to core services and tools | Oracle |
Configure features, and implement extensions | Customer |
Perform functional and performance testing of configuration and extensions | Customer |
Perform analysis of performance issues | Customer |
Resolve performance issues related to configuration, extensions and data | Customer |
Subscribe to any additional resources required | Customer |
Role and Responsibility | Owner |
---|---|
Triage, analyze, and resolve issues with the cloud service | Oracle |
Triage, analyze, and resolve issues with configuration and extensions | Customer |
Raise Service Requests via My Oracle Support and provide all requested information | Customer |
Role and Responsibility | Owner |
---|---|
Provide data migration tools (SQL Loader, validation batch controls and so on) | Oracle |
Provide guidelines on data migration via online documentation | Oracle |
Triage, analyze, and resolve issues with the data migration tools via My Oracle Support | Oracle |
Define, review and execute data migration strategy in-line with the provided data migration tools | Customer |
Review and follow documentation on data migration | Customer |
Validate the Cloud Subscription Metrics with data migration scope metrics | Customer |
Configuration and development work required for data migration | Customer |
Data cleansing | Customer |
Plan and execute data migration mock runs (Oracle suggests a minimum of three) to confirm successful testing results and ensure a clean data migration process. | Customer |
Triage, analyze, and resolve data migration issues | Customer |
Plan, review and execute cut-over activities | Customer |
Create and execute plug-in driven batch programs to correct data errors during critical project milestones and after go-live, if needed | Customer |
Role and Responsibility | Owner |
---|---|
Provide productized integrations (where explicitly agreed) | Oracle |
Integrate Oracle Utilities cloud services with all other services or applications | Customer |