1 Getting Started

This guide is used during the Oracle Utilities Opower launch process to provide product design information, collect utility configuration preferences for the products being launched, and track the finalization of these preferences. The preferences are then used to set up your Oracle Utilities Opower products and platform. This guide focuses on configuration options for the Oracle Utilities Opower Business Customer Engagement Proactive Alerts Cloud Service. See Design and Configuration for an overview of the process as well as links to feature-specific topics.

Note:

This HTML documentation is for reference only. Your Delivery Team will give you a .pdf or .docx version of the document to capture your inputs. Once submitted to Oracle Utilities, all utility inputs recorded in the configuration guides are final and cannot be modified. Ensure that all configuration inputs are accurate before submitting them.

Product Overview

This guide covers the configuration for two products: Email High Bill Alerts and Weekly Energy Updates.

Email High Bill Alerts AMI are digital messages sent through the email channel to inform customers when they are on track for a high bill or high use for the current period. The alerts contain insights on how and when customers using energy, as well as actionable tips for customers to perform in order to lower their usage or bill before the period ends.

Weekly Energy Updates are email reports sent to business customers every week to inform them of their energy usage patterns, trends, and projected energy costs. With these emails, business customers can better understand how their actions correspond to their utility bills, get a preview of their bills, and get helpful insights on how to adjust their energy usage.

Disclaimer

Your utility might not have all of the products or features described in this document. Contact Your Delivery Team if you have any questions.