Customer Experience

High Bill Alerts AMI inform business customers before the end of a billing cycle that they are likely to have high use or a high bill for the current billing period. Business customers can then use the tips provided in the alert to reduce their consumption before the billing period ends.

Channels: Alerts can be sent through the email, text message, voice message, and mobile push channels, unless noted for a particular type of alert. A utility can specify which business customers are eligible to enroll in alerts and the channels by which they can receive those alerts.

Cost Information: Cost information can be included in the alerts if utility's rates have been modeled. This means that the cost of energy use, and the calculators used to generate that cost, are modeled in the Oracle Utilities Opower system. As a result, the alert changes to display the increase in energy use in terms of cost. Utilities can also choose to display a cost range.

Personalized Threshold: The personalized threshold allows the customer to set a minimum usage or cost that they must reach before they receive a high bill alert. This threshold applies to all alert channels. More information about personal thresholds can be found in the Bill Forecast module.

In this section:

• Subject Line, Header and Footer
• Bill Forecast
• Business Usage Disclaimer
• Electric Gas Comparison
• Time of Day
• Weather Insights
• Ways to Save
• Marketing Message
• User Feedback