Other applications such as
Oracle Utilities Network Management System or
Oracle Utilities Meter Data Management may initiate notifications; for example, the network management product can create notifications for outages or restoration information. The customer’s preferences to receive these notifications will reside in Oracle Utilities Customer Care and Billing, since this is where their contact information exists. The other applications need to be notified when an active contact preference is created for one of their notifications. The
Notification Preferences master configuration provides the section to indicate if a Notification Type is owned by another edge application. When a contact preference is created or inactivated for one of these notification types, an outbound message is sent to notify the other edge product. When the system event in another edge application occurs that initiates a notification, that application calls and inbound web service that creates the notification.
The
Notification Preferences master configuration help text contains detailed information about other edge applications.