Cutting Badged Item Service Due To Nonpayment
The following matrix is representative of how an item-based SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:
• The customer events represent the three C&C-oriented field activities that may take place at the service point.
◦ Disconnect warning is the event that warns the customer of imminent severance if payment is not received.
◦ Cut for non-payment is the event that causes service to be severed due to non-payment.
◦ Reconnect is the event that takes place when a service point is reconnected because payment was received after service was cut.
• The SP conditions represent the state of service at a service point. The following conditions are represented:
◦ A device (the item) is either installed or not installed.
◦ The installed device is either turned on or off.
◦ The source of service (the line or pipe) is either connected to the service point or disconnected.
◦ If the source is disconnected, define a field activity for each potential disconnect location.
• Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.
SP Condition
Customer Event:
Disconnect Warning
Customer Event:
Cut For Non-Payment
Customer Event:
Reconnect
Device Installed / Device On / SP Connected
Leave disconnect warning
Cut lamp service
N/A
Device Installed / Device Off / SP Connected
N/A - service is off
N/A - service is off
Turn on item
Device Installed / Device On / SP Disconnected at pole
N/A - service is off
N/A - service is off
Connect line
Device Installed / Device Off / SP Disconnected at pole
N/A - service is off
N/A - service is off
Connect line and turn on item
No Device / SP Connected
N/A - service is off
N/A - service is off
Install item
No Device / SP Disconnected at pole
N/A - service is off
N/A - service is off
Install item and connect line