Cutting Unbadged Item Service Due To Nonpayment
The following matrix is representative of how an item-based SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:
• The customer events represent the three C&C-oriented field activities that may take place at the service point.
◦ Disconnect warning is the event that warns the customer of imminent severance if payment is not received.
◦ Cut for non-payment is the event that causes service to be severed due to non-payment.
◦ Reconnect is the event that takes place when a service point is reconnected because payment was received after service was cut.
• The SP conditions represent the state of service at a service point. The following conditions are represented:
◦ Notice that the SP Conditions always indicate "No Device". This is because a device (i.e., a meter or badged item) cannot be installed at this type of service point.
◦ The source of service (the line or pipe) is either connected to the service point or disconnected.
◦ If the source is disconnected, define a field activity for each potential disconnect location.
• Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.
SP Condition
Customer Event:
Disconnect Warning
Customer Event:
Cut For Non-Payment
Customer Event:
Reconnect
No Device / SP Connected
Parking lot disconnect warning
Cut parking lot service
Reconnect parking lot service
No Device / SP Disconnected at pole
N/A - service is off
N/A - service is off
Reconnect parking lot service