System Event | Optional / Required | Description |
Available Appointments | Required if you use base appointment scheduling functions (and not external system integration) | The algorithm plugged into this spot is responsible for determining which appointment periods may be linked to a field activity. Refer to Appointment Maintenance for a description of the transaction that's used to setup an appointment. Refer to The Big Picture Of Appointments for general information about appointments. |
FA Integration | Required if dispatch group interfaces with an external system. | The algorithm plugged into this spot is responsible for creating appropriate notification download staging records used to interface field activity information to an external system. This algorithm is not allowed if the dispatch group does not interface with an external system. Refer to Algorithms Control FA Integration for more information. |
Field Order Extract | Required if dispatch group is "dispatchable" (refer to the description of Allow Dispatch on the Main page for more information) | Refer to the description of Batch Control on the Main for a description of this system event. |
Validate Appointments | Optional if you use base appointment scheduling functions | The algorithm plugged into this spot is responsible for determining if a field activity can be linked to an appointment period. If you don't plug-in a Validate Appointments algorithm, the system will allow any appointment period that's displayed on the Appointment Maintenance transaction to be linked to a field activity. Refer to Appointment Maintenance for a description of the transaction that's used to setup an appointment. Refer to The Big Picture Of Appointments for general information about appointments. |