Starting and Stopping Badged Item Service Matrix
The following matrix is representative of how a lamp SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:
• The customer events represent the three start and stop events that may take place at the service point.
◦ Start service is the event that takes place when a service point is to be started and the system has no knowledge of a related stop event.
◦ Stop service is the event that takes place when a service point is to be stopped and the system has no knowledge of a related start event.
◦ Start/stop service is the event that takes place when a service point is to be stopped for one customer and started for another at the same time.
• The SP conditions represent the state of service at a service point. The following conditions are represented:
◦ A device (the item) is either installed or not installed.
◦ The installed device is either turned on or off.
◦ The source of service (the line or pipe) is either connected to the service point or disconnected.
◦ If the source is disconnected, define a field activity for each potential disconnect location.
• Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.
SP Condition
Customer Event:
Start Service
Customer Event:
Stop Service
Customer Event:
Start/Stop Service
No Device / SP Disconnected at pole
Install lamp and connect line
N/A - no field work is necessary because there is no lamp
N/A
No Device / SP Connected
Install lamp
N/A - no field work is necessary because there is no lamp
N/A
Device Installed / Device Off / SP Disconnected at pole
Connect line and install eye
N/A - no field work is necessary because the lamp is off
N/A
Device Installed / Device Off / SP Connected
Install eye
N/A - no field work is necessary because the lamp is off
N/A
Device Installed / Device On / SP Disconnected at pole
Connect line
N/A - no field work is necessary because the lamp is off
N/A
Device Installed / Device On / SP Connected
No field work necessary
Turn off lamp
No field work necessary