Starting and Stopping Unbadged Item Service Matrix
The following matrix is representative of how a field activity type profile would look for a parking lot's SP type. The following points describe the rows, columns and cells in the matrix:
• The customer events represent the three start and stop events that may take place at the service point.
◦ Start service is the event that takes place when a service point is to be started and the system has no knowledge of a related stop event.
◦ Stop service is the event that takes place when a service point is to be stopped and the system has no knowledge of a related start event.
◦ Start/stop service is the event that takes place when a service point is to be stopped for one customer and started for another at the same time.
• The SP conditions represent the state of service at a service point. The following conditions are represented:
◦ The source of service (the line or pipe) is either connected to the service point or disconnected.
◦ If the source is disconnected, define a field activity for each potential disconnect location.
◦ Notice that the SP Conditions always indicate "No Device". This is because a device (i.e., a meter or badged item) cannot be installed at this type of service point.
• Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.
SP Condition
Customer Event:
Start Service
Customer Event:
Stop Service
Customer Event:
Start/Stop Service
No Device / SP Disconnected at pole
Connect service in parking lot
N/A - no field work is necessary because there is no lamp
N/A
No Device / SP Connected
No field activity necessary
Disconnect service in parking lot
No field activity necessary