How Are Severance Events Created?
Severance events may be created as follows:
• The process that completes (i.e., executes) collection events creates a severance process when it completes a "start severance process" collection event. The severance process has one or more severance event(s). The number and type of events is controlled by the severance process template associated with the severance process. Refer to
The Collection Event Activator for more information about this process.
• Severance events will be created when a user creates an ad hoc severance process. The number and type of severance events is controlled by the severance process template associated with the severance process.
• An ad hoc severance event may be created and linked to an existing severance process by a user at their discretion.
Note:
Bottom line. Most severance events are created by the system when it creates a severance process for delinquent service agreements. If you need to create an ad hoc severance event, you can either create a severance process whose template contains the desired event OR link the desired event to an existing severance process.
Fastpath:
For more information about creating ad hoc severance processes and events, refer to
How To Perform Common Severance Process Functions.
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