How Does A Write-Off Process Get Cancelled?
The system "removes" a service agreement from a write-off process when its status becomes closed (i.e., when its balance is zero). When all service agreements are removed, the system cancels all pending write-off events and deactivates the write-off process. When the write-off process is deactivated, all collection agency referrals associated with the write-off process are cancelled.
Note:
Removing closed service agreements from a write-off process. Service agreements aren't actually removed from the process. Rather, they are inactivated so a proper audit exists.
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