To define characteristics that can be defined for cases of this type, open > > > and navigate to the Case Characteristics page.
Use
Sequence to control the order in which characteristics are defaulted. Turn on the
Required switch if the
Characteristic Type must be defined on cases of this type. Turn on the
Default switch to default the
Characteristic Type when cases of this type are created. Enter a
Characteristic Value to use as the default for a given
Characteristic Type when the
Default box is checked. Refer to
Required Fields Before A Case Enters A State for a description of how you can make option characteristics required at later stages in a case's lifecycle.