Parameter | Parameter Code | Description |
Start Date | P_FROM_DT | See the report's description for how this field is used. If start date is not specified, it is defaulted to 7 days prior to the end date. |
End Date | P_TO_DT | See the report's description for how this field is used. If end date is not specified, it is defaulted to the current processing date. |
Case Type/Status | P_CASE_STATUS_CD | This is the desired Case Type and Status that will be reported on. |
Responsible User | P_CASE_OWNER | If specified, only cases with this responsible user are included in the report. |
First Bucket High Limit | P_B1_LIMIT | Cases that took <= this number of days to reach the given status will be grouped together for statistical reporting. |
Second Bucket High Limit | P_B2_LIMIT | Cases that took <= this number of days but more than the first bucket high limit to reach the given status will be grouped together for statistics reporting. |
Third Bucket High Limit | P_B3_LIMIT | Cases that took <= this number of days but more than the second bucket high limit to reach the given status will be grouped together for statistics reporting. Cases that took more than this number of days are included in another group. |