For more serious situations a business flag can require manual analysis from a user. These types of business flags will generate a To Do when they are received from the external application. To resolve the To Do a user will investigate the service point based on the type of business flag present. Generally this investigation will result in the business flag being either confirmed or rejected. To reach the conclusion of whether the business flag should be confirmed or denied the user can be provided with a set of available actions that can be performed on the business flag.

See the C1-BFANL algorithm type for more information.