The integration with a self-service application such as Oracle Utilities Customer Self Service (OUCSS) requires the setup of master configuration data that controls the processing of your self-service operations.

To set up self-service integration master configuration, navigate using Admin > General > Master Configuration. You are brought to an all-in-one portal with options to add/edit the Self-Service Integration master configuration record. Refer to the embedded help for more details on how each section in this record is configured.