Creating Self-Service Tasks
The customer self-service application invokes inbound web services to create self-service tasks. The system supplies an inbound web service for each supported self-service operation.
Note:
For products that are continuing to use XAI for external messages, the product also includes XAI inbound services for most of the supported self-service task types. Note that the product recommendation is to discontinue use of XAI and use
inbound web services instead.
Refer to the Oracle Utilities Customer Self-Service (OUCSS) documentation for more details on supplied inbound web services.
Each inbound web service references a service script that processes the specific self-service operation. Refer to the service script system data for processing details.
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