How To Stop Service At A Premise
The following instructions specifically reference the Stop a Premise Stop Method. You can also use the Start Selected SAs Stop Method and its corresponding user interface.
You navigate through the pages as follows:
• Specify the Stop Date, Stop Method (Stop a Premise), and select a Premise (the premise will have been pre-selected for you if you drilled down from Control Central).
• Click the Stop button to stop service at the premise.
• When you click the stop button, the system changes the status of each service agreement to pending stop and sets the stop date accordingly. If we stopped a service agreement that we shouldn't have, simply cancel the stop by checking the Cancel column in the grid (and save the page)
Note:
Landlord reversion. If you stop service at a premise that references a landlord agreement, the system will automatically create pending start service agreements for the landlord for those service types covered by the landlord agreement.
Fastpath:
Refer to
Stopping Service and Field Activities for the details about how the system creates the
field activities to support stop service requests.
Parent topic