Navigating The V
The product provides two options for Navigating the V:
• Control Central
• Customer 360
Control Central is the name given to the functionality that helps you:
• Find a person.
• Find an account.
• Find a premise.
• View information about a person / account / premise.
• View alerts and messages about a person / account / premise.
• Navigate to pages that contain information related to a person / account / premise.
Customer 360 is an updated and more configurable alternative to Control Central. The Customer 360 functionality works in conjunction with Unified Search, which provides for a more sophisticated, single-box search for customers or premises. Once Unified Search has populated a customer and/or premise, you are brought to the Customer 360 portal to see an overview of the customer.
Fastpath:
For more information about the relationships between persons, accounts, and premises, see
Understanding The "V".
Parent topic