You can use the Call History portal to retrieve trouble call history from NMS by a customer service point, or account id, or proximity to a street intersection or street segment, or other identifiers such as a 911 incident identifier, caller name or call phone number.

Use Menu > Communication > Outage Information and navigate to the Call History page to search for and view these records.

The Call History zone can be used to search for an existing Call History record. If the search results list contains records for a single service point, the service information for that service point and the call history results will be displayed. If the list contains multiple service point's records, a list of service points are displayed and the service information and call history results will be displayed for one of these service points.

Please see the zone's help text for information about this zone's fields.